The open-source Customer Relationship Management (CRM) software source code is publicly available that can be customize as per the business requirements.
Open-source CRM software is a powerful support system to track and resolve customer issues so that you can manage your customer more professionally. At the same time it helps to improve business performance.
Let's take a look at the features and more that can take customer satisfaction to the next level.
Flexibility to Fulfill Any Business Need
The open-source CRM tailored to meet the needs of an individual business to multi-channel business. Also, it offer the flexibility to address workflow for any type of business, either B2B or B2C.
Out-of-the-Box Features
Open-source CRM comes with out-of-the-box features. It allows you to enhance and add more features to the extensive built-in functionality that are optimized for your business needs.
360-Degree View of Customer
It helps you to understand your customer journey so that you can provide a superior customer experience. CRM's not only ensure a smooth experience but also strengthen customer relationships that increase conversion, sales, and improve customer satisfaction.
Although, all the CRMs involve basic functions like setup workflows, recording data, report generation. But before selecting any software solution, first you need to define what you are hoping to accomplish with the tool. Specifically, if you are interested in open-source CRM though you can modify it later with the help of professional CRM development solutions.
